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How to replace, upload, and organize videos and images on your MARC

Step-by-step instructions on how to connect your MARC to a computer, replace videos, update PNG files, and properly rename files to play in sequence.

You can also click HERE to download an example of seven video files and a CTA image.

Here’s how:

1. Connect the MARC to your computer

  • Use the included USB cable

  • The MARC will appear like a standard USB drive

  • Open the folder and locate the files named 1, 2, 3, etc.

2. Replacing or adding videos

  • Delete or replace existing video files. We recommend keeping at least one video on the device before adding the new ones. 

  • Name your files in numerical order (1, 2, 3…)

  • The numbers determine the play order of the videos

Example:

1.mp4 → Plays first

2.mp4 → Plays second

3. Uploading the image

  • Find the folder named “Photo”

  • Replace the existing image with your own

  • Image must be 1024 × 600 pixels, PNG format recommended

4. Important notes

  • Supported video format: MP4
  • Image resolution: 1024 × 600 pixels
  • Maximum file count: Based on memory size
  • Cannot upload PPT files: Must be MP4 or PNG
  • You have to keep at least one video on the device. Add the new video then delete the old one.

  • If video doesn't play, try re-encoding using Handbrake at 720p.

 

If you are uploading your own content

If you plan to self-upload media files, please let us know before production, especially if:

  • You are using a CTA button that triggers an image or video

  • You are using multiple video buttons

  • You are uploading a series of images

We will program the MARC correctly based on how your content will be used.