Design
Artwork, templates, button layout, colors, printing rules, and proof approval. Learn how to prepare your MARC design correctly for production and ensure a smooth start.
- Artwork Requirements: File Formats & Image Resolution
- Understanding Your Proof: Timing, Review, and Approval Process
- How many buttons can I add to the MARC?
- Where should the CTA button be placed, and what can it do?
Technical
Details on screen sizes, memory, uploading videos, software settings, CTA options, and self-upload requirements. Everything you need to set up and operate your MARC devices.
- Can we remove the Marc Media QR code from the brochure?
- Can I upload different videos to different MARCs within the same order?
- How to replace, upload, and organize videos and images on your MARC
Analytics
Understand what MARCs track, how data is collected, and how to use the dashboard. Learn engagement metrics, reports, and how to measure campaign performance.
Delivery & Logistics
Information about shipping options, fulfillment, customs, tracking, payment schedules, timelines, and address changes. Know what happens after production and how delivery is managed.
- What is the typical turnaround time for a standard order?
- Do you handle shipping and fulfillment?
- Can I track my shipment?
- When is payment due?
- What payment methods do you accept, and how are deposits handled?
Privacy
Learn what data MARC collects (and does not collect), how privacy is protected, and how IoT works. Clear answers for legal, compliance, and data protection policies.
- Does a Marc collect personal information or know who is using it?
- What data does a Marc collect when it is opened?
- Why does every Marc include a privacy QR code?
- Is the Marc secure? How is the data transmitted?